Understanding technology

Maybe the greatest challenge in e-learning, is how to educate users to change their habits, use and understanding of new technology.  And how to organise the frustrating and time consuming support effectively and indivdually. The Swedes always jokes about Norweigans, and vice versa. This video captures the essence of this problem, thank you Lars Glimbert for sending it + informing me how to insert videos into the blog.